At Namah, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you’re not happy with your order, you can return your items in accordance with our Return Policy.

1. Eligibility for Returns

• Return Period: Most items can be returned within 30 days of delivery. To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.
• Non-Returnable Items: Certain products are not eligible for return, including perishable goods, customized or personalized items, digital downloads, and any item marked as non-returnable on our website. Please check product descriptions before purchasing.

2. How to Initiate a Return

• Contact Us: To start a return, contact our customer support team at namahays@gmail.com with your order number and reason for return. We will provide you with return instructions and a return authorization number.
• Prepare Your Return: Securely package the items in their original packaging, including any accessories, manuals, and documentation that came with the product. Include the return authorization number inside the package.
• Ship the Return: You are responsible for the cost of shipping the return unless the return is due to our error (e.g., wrong item shipped, item defective). Please use a trackable shipping service to ensure the safe delivery of the returned items.

3. Refund Process

• Inspection and Approval: Once we receive your return, we will inspect the items. If your return is approved, we will process a refund to your original method of payment within 7-10 business days.
• Partial Refunds: If the items are returned in a used, damaged, or altered state, only partial refunds may be granted. Items returned more than 30 days after delivery may also be subject to a partial refund.
• Non-Refundable Items: Original shipping charges and return shipping costs are non-refundable unless the return is due to an error on our part.

4. Exchanges

• If you wish to exchange an item for a different size, color, or another product, please follow the return process and place a new order for the desired item. This ensures that you receive your new item as quickly as possible.

5. Damaged, Defective, or Incorrect Items

• If you receive an item that is damaged, defective, or not as described, please contact us within 7 days of delivery. Provide your order number and a description of the issue, along with photos if applicable. We will arrange for a replacement or provide a full refund at no additional cost to you.

6. Contact Information

• If you have any questions or need further assistance with a return, please contact our customer service team:

Namah
namahays@gmail.com