At Namah, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a hassle-free return and refund policy in line with Amazon standards to ensure you have a great shopping experience.

1. Returns

• Eligibility: You can return most items purchased from Namah within 30 days of delivery for a full refund. Items must be unused, in their original packaging, and in the same condition that you received them.
• Non-Returnable Items: Certain items, such as perishable goods, personalized items, or items marked as non-returnable on our website, are not eligible for return. Please check the product details page before making a purchase.
• Return Process: To initiate a return, please contact our customer support team at [insert contact email] with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back.

2. Refunds

• Processing Refunds: Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
• Partial Refunds: In certain situations, only partial refunds are granted (if applicable). These include items not in their original condition, damaged or missing parts for reasons not due to our error, or items returned more than 30 days after delivery.
• Refund Timeframe: Refunds may take up to 7-10 business days to appear on your account, depending on your bank or payment provider.

3. Exchanges

• If you need to exchange an item for a different color, size, or product, please follow the return process outlined above and place a new order for the desired item.

4. Shipping Costs

• Return Shipping: If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs. For all other returns, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Original Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at [insert contact email] with your order number and a photo of the damage or defect. We will work with you to resolve the issue promptly, including providing a replacement or issuing a refund.

6. Contact Us

• For more information about our refund policy or if you have any questions, please contact us at:

Namah
namahays@gmail.com